Description

New Bicycle Limited Warranty

Unless otherwise mentioned, the following is the warranty offered by Cycle Omania to all bicycle customers whose purchases meet the criterion.

WARRANTY: Express Warranty on all Aluminium or Carbon Fiber Frame bicycles WITH gears, costing Omani Rials 65.000 and up.

WARRANTY COVERAGE: Warranty on the bicycle is valid only for the original purchaser OR one (1) intended user. The person who will ride the bike MUST be at the shop before riding the bike or before bike delivery for General Use Orientation to prevent user-caused damage, if not the warranty is void.

WARRANTIED PARTS & PERIODS: Parts covered under this warranty are limited to the bicycle frame, gear shifters, derailleurs, and freewheel/cassette.

• • One (1) year for the frame
  • Six (6) months for gears, shifters, and freewheel/cassette

WARRANTY NULLIFICATION:

• • The warranty is null and void if the damage is caused by user error and/or by a rider other than the person the bike is for. The rider must have attended General Use Orientation at the shop before riding the bike. If not, then the warranty on gears and shifters is null and void.
  • The warranty is null and void on carbon bikes whose frame has been subjected to the weight or force from the sides or other than down intended tubes (seat tube, steering tube)… which means no person or a thing can be carried on the top tube, or can any object be attached causing pressure to the side of the frame (items like kickstands). Nor is the bike allowed to fall on its sides or weight be put on it from either side (left or right side).
  • The warranty is null and void if the bicycle is left out in harsh climatic conditions (sun, wind, dust, humidity, and rain) which easily damage any good product.
  • The warranty is null and void if the user meddles with any parts while not being qualified to perform the action.
  • The warranty is null and void if any repairs were done at sub-standard shops due to which the damage resulted or extended.

SOME ITEMS NOT COVERED:

• • Warranty does not cover any wear and tear items such as;
    • Brakes (Brake pads & disc brakes)
    • Brake Cables & Housing
    • Shifter Cables & Housing
    • Tires & Tubes (punctures, road tears, or bursts)
    • Spokes
    • Derailleur hangers
    • Pedals… etc.!

Basically, if an item is not clearly written as a covered item, then you can assume it is not covered. However, please get in touch with us so we can see if we can help in any way. Because our ultimate goal is to make sure that the customer is happy and taken care of within reason.